Refunds

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Can I return my order if I change my mind?

Yes! Unopened products can be returned within 30 days of delivery for a full refund (minus shipping).

My order arrived damaged, what can I do?

We’re so sorry! Please email us within 7 days of receiving your order with photos of the damaged package, and we’ll make it right with a replacement or refund.

The product I ordered is faulty, what can I do?

If something isn’t up to our quality standards, we’ll gladly replace it or issue a full refund. Just reach out with your order details.

The product(s) I ordered aren’t right for me, what can I do?

We get it - not everything works for everyone. That’s why we offer a 365-day money-back guarantee. If Elloura isn’t for you, send it back and we’ll refund you.

I received the wrong order, can this be fixed?

Absolutely! Email us with your order number, and we’ll quickly send the correct product at no extra cost.

Can I cancel or make changes to my order?

Orders are processed quickly, but if you catch us before shipping, we’ll do our best to update or cancel your order. Just email us as soon as possible.

Do you offer a money-back guarantee?

Yes! We stand behind Elloura with a 365-day guarantee. If you don’t love it, you’ll get your money back.