Return Policy

Since you are selling supplements (based on our previous chat), your return policy needs to be stricter than a standard clothing store's. You generally cannot accept returns on opened bottles for safety reasons.

Here is a professional Return & Refund Policy template tailored for a supplement brand on Shopify. You can copy/paste this, filling in the bracketed information.

Option 1: The "Standard" Supplement Policy (Safe & Protective)

Best for: Protecting your margins. Customers can only return unopened/sealed bottles.

RETURN & REFUND POLICY

Last updated: 12/3/2025

Thank you for shopping at [Your Store Name]. We want you to be completely satisfied with your purchase. If you are not, we are here to help.

1. RETURNS You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unopened and sealed in its original packaging.

  • In the same condition that you received it.

  • Accompanied by the receipt or proof of purchase.

Please note: Due to health and safety regulations, we cannot accept returns on opened supplements or food products.

2. REFUNDS Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved: We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  • If your return is rejected (e.g., bottle was opened): We will notify you via email.

3. SHIPPING COSTS You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.

4. DAMAGED OR DEFECTIVE ITEMS If you received a damaged product or the wrong item, please contact us immediately at [Your Email Address] with a photo of the issue. We will send a replacement at no extra cost to you.

5. CONTACT US If you have any questions on how to return your item to us, contact us:

  • Email: hello@elloura.com